Return Email:
📩 storeveniabelle@gmail.com
We hope you love what you've ordered. However, if you are not completely satisfied, you may request a return within 14 days of delivery, in accordance with European consumer protection laws.
Please note: return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Step 1:
Contact our Customer Service at storeveniabelle@gmail.com within 14 days of receiving your order.
Please include:
Your order number
The item(s) you wish to return
The reason for return
Photos (if there is a quality issue)
Step 2:
Wait for return instructions from our support team.
Do not send items back without prior authorization.
Step 3:
Once we receive and inspect the returned item(s), your refund will be processed within 5–10 business days to your original payment method.
Items must be unused, unworn, and in original condition.
All original tags and packaging must be included.
Items must not show signs of wear, washing, or damage caused by the customer.
Returns sent without contacting us first will not be accepted.
For hygiene and safety reasons, the following items cannot be returned:
Swimwear
Intimate garments
Items marked as “Final Sale”
The following situations are not considered product defects:
Loose threads or minor finishing details
Slight color differences due to monitor display settings
Personal dissatisfaction with style, color, or fit
Damage caused by improper use, washing, or care
Sizing issues (please consult our size chart carefully before purchasing)
If you receive a defective or incorrect item, please contact us immediately at:
Include clear photos of the issue. We will evaluate the case and offer a suitable solution (replacement or refund).
Do not send returned items to the address shown on the package.
The return address will be provided by our customer service team after your request is approved.
Returns sent without authorization will not be accepted.