Add your selected items to the cart and proceed to checkout.
On the checkout page, enter your discount code in the designated field and click “Apply”.
If valid, the discount will be applied automatically.
Please note: Only one coupon code can be used per order.
Promotional codes must be entered during checkout.
Discounts cannot be applied after the order has been completed.
Unfortunately, we are unable to apply discounts once an order has been placed.
Yes. Veniabelle is an online store, and all orders must be placed through our website.
We accept secure online payments via:
Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay
All payments are securely processed via Shopify Payments.
Yes. We use SSL encryption and secure payment gateways to protect your personal and payment information.
Your card details are never stored on our servers.
After placing your order, you will receive a confirmation email within a few minutes.
Once your order has been processed and shipped, you will receive a second email with tracking information.
If you do not receive an email, please check your spam folder.
If your order has not yet been shipped, please contact us immediately at:
If the order has already been dispatched, changes can no longer be made.
Yes. Once your order has been shipped, you will receive a tracking number by email.
Please allow a few days for tracking information to update.
Orders can be canceled only if they have not yet been shipped.
Please contact us as soon as possible at:
We’re sorry for the inconvenience.
Please contact us within 14 days of receiving your order and include:
Your order number
Photos of the item
Description of the issue
We will review your case and provide a suitable solution.
We currently deliver across Europe.
Customs policies vary depending on the country.
If additional duties or import taxes apply, they are the responsibility of the customer.
Estimated Delivery Time = Processing Time + Shipping Time
Processing Time: 1–5 business days
Shipping Time: 7–15 business days
Delivery times may vary depending on destination, holidays, customs processing, or carrier delays.
Yes. You may ship your order to a different address at checkout.
Please ensure all details are correct to avoid delivery issues.
If your order has not arrived within the estimated timeframe, please contact us at:
Your payment is authorized and charged immediately after you complete your order at checkout.
Please verify your card details or contact your bank for assistance.
Use the “Forgot Password” link on the login page to reset your password via your registered email.
If you need additional details about a product, please contact us at:
Popular items may sell out quickly. Availability depends on supplier stock and demand.
Yes. Detailed size information is available on each product page.
We recommend reviewing the measurements carefully before placing your order.